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Have attempted to Fitbit throug the Australian telephone number listed on your web page ANF he email address.After the representative answered the call, we asked several questions relating to the availability of the product as well as the return policy.I used it all day everyday until it stopped working completely a week ago. l I have never experienced a company that makes it more difficult to get help with a defective product and have the warranty honored.We are happy to announce that the Vector Watch software platform and team are joining Fitbit,.I could not be more please with the courtesy and service she showed me.

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I called and you personally could not have been more helpful.

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If you are using a screen reader and are having problems using this website,.Fitbit is dedicated to helping people lead healthier, more active lives.

The issue is we can not register it without another email account. your instructions should say this up front.Every day 4am-9pm PT Call Us (877) 623-4997 Every day 4am-9pm PT.

Unless you enjoy spending time on hold, and receiving a second defective product, buy a tracker from a different company.Customers visiting the official Fitbit website have the ability to learn about the innovative product and services.Had an issue with the band on my charger and within 5 mins a replacement is on its way.Had I not found that contact information I would have never done business with Fitbit again.A week goes by with no email so I called and you would have thought I ever called anyone to begin with, I wanted to cry because it got worse from there on, they said they were on doing a replacement with a doogle or what ever they call that thing and a charger cord.This slim, stylish Fitbit Flex wireless activity tracker and sleep wristband motivates you by offering a total fitness picture.He is still working with me to resolve a programming issue on the new fitbit charge hr but had to share already such a positive experience from the beginning.

It stopped charging and I have been unable to wear I for several months.Tried to get a replacement for a defective Charge HR I have spend many hours on the phone explaining my situation.The original fitbit charge that I purchased from the website did not work.There were several conversations, especially on Twitter, that the customer service team responded to in less than 12 hours.

It is almost march and I am still not able to get to work this silly fitbit.The health and fitness product helps customers reach fitness goals and create a feeling of empowerment.I work very hard for my money and after 3 months it is like throwing money out of the window.We are curious to see if there is support from Fitbit to provide a set number of students with activity trackers to assist in their challenge.

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The wristband connector should not be so shoddy as to come open when you are working out.The last two times I had worn each band for one week after I had bought the three-in-a-package.

I am extremely pleased that I will receive a replacement and also extremely pleased with your customer service representative.I brought a new surge to replace my old one that I had for about a year.The customer service I received after talking to 3 people (none of which spoke English very clearly) very polite after I was on the phone for a total of 3.5 hours which was awful.Fitness products that help you stay motivated and improve your health by tracking your habit.

Just unfortunately cant afford to go buy a new one after only one week use, before the band gave out.Just spoke with the Fitbit rep. (Bryan) about my surge not charging up at all.Anyhow, thanks to this website and the contact info posted at the top of this page, I was able to contact Fitbit.

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Then I walk around the house a bit more to brake 10,000 steps.Where I love this product I do not want to have to go out and purchase a new fitbit every year to year and a half because the band starts to fall off.I have written an email today but not sure if it was USA or AU contacts.I tried to charge it for her last nightt both thru a USB port and a charger.

This is my second Fitbit my first one was basic and still works.

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It has a 12 month warranty but it is impossible to find out what to do to make a claim.I purchased the accessories wristbands (only) from your online store.I have tried to solve my problem on you website, not finding anything close to an answer.You can force Fitbit Connect to sync at any time or it will happen.

Fitbit.com is worth $1,482,946 USD - Fitbit Official Site